AI is very good at making a mess look organized. Give it a pile of incident notes, chat messages, ticket updates, error messages, and frantic timestamps, and it can turn them into a polished report with headings, bullet points, and a surprisingly calm tone. It may even make the outage sound like a minor scheduling…
AI is very good at writing an SOP. Give it a topic and a few instructions, and it will happily produce a beautiful document with headings, numbered steps, warnings, helpful tips, and a conclusion that sounds like it has been working in your IT department since 2007. There is only one problem. It has never…
From Clippy-era interruptions to modern AI popups, the problem is the same. I like AI. Actually, I like AI a lot. And that’s exactly why we need to have a conversation. I was one of those people who heard the early whispers about ChatGPT before it became everywhere. I remember seeing the tech news, wondering…