The Zebra in the Server Room: Why Experienced IT Pros Don’t Stop at the First Answer
In IT, there’s an old saying: “When you hear hoofbeats, think horses, not zebras.” The idea is simple: start with the most likely explanation before jumping to rare possibilities. And honestly? That’s good advice. Most of the time, the problem is the obvious thing. The user forgot their password. The cable isn’t plugged in. The…